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Gigaset GL390 senior phone

Back and front image Gigaset GL390
Overall rating:
  • 3/5
Technology:
Smartphone and Tablet
Related reviews:
  • Gigaset GL390 Box
  • Box contents Gigaset GL390. Charging base, phone, battery, charger, manual.
  • Gigaset GL390 front view image
  • Image of the view near the buttons of the Gigaset GL390
  • Side shot of the Gigaset GL390 showing the flashlight button
  • Rear view of the Gigaset GL390 showing the SOS button and the camera
  • Rear SIM and SD slots
  • Image showing the phone resting on the charging base

What does it consist of:

The Gigaset GL390 phone is the first handset in the Gigaset Life series. This range of devices has a series of mobile and desktop phones designed for the elderly thanks to their ease of use and comfort.

In the case of the Gigaset GL390, it is one of the lowest cost mobile phones in the range, it has large keys, an SOS emergency call button and function, three speed dial keys and a charging base. Other functions included in the terminal are FM radio, photo camera, calendar, flashlight and alarm.

Weight and measurements

Weight: 88 g

Size: 131,5 x 65,3 x 13,4 mm

Screen size: 45 x 36 mm, 5.08 cm / 2.2" (diagonal)

 

Gigaset GL390 front view image

 

Forms of Acquisition:

Forms of acquisition

The phone can be purchased in numerous establishments, both specialized and more general. In addition, the terminal can also be purchased through different online stores.

Below is a link to an online comparator that compares the selling price of the phone in various online stores.

https://www.idealo.es/precios/6781127/gigaset-gl390.html

The final sale price of the terminal during the date that the review is being carried out ranges between 35 euros and 50 euros.

On the other hand, in case you want to buy the phone directly from the manufacturer or want more information about the device, the link to the official Gigaset store is available.

https://www.gigaset.com/es_es/gigaset-gl390-es/

In this case, the selling price of the phone is 49 euros.

 

Warranty and support

The official Gigaset website has a help service section where you can obtain the manual for all your products, check different compatibility between your devices and access the frequently asked questions section. Here is the link to this service:

https://service.gigaset.com/es/support/home

In the case of our device, the Gigaset, we have two user manuals at our disposal:

The product warranty according to the manufacturer's page is 2 years. However, it is necessary to take into account the modification of the General Law for the Defense of Consumers and Users, which establishes that durable products, such as a mobile phone, must have a minimum guarantee of 3 years if they have been purchased after January 1 of 2022. Therefore, the website may have the duration of the guarantee outdated. If you want more information, the following link develops more conditions.

https://www.gigaset.com/es_es/cms/la-promesa-de-servicio-de-gigaset.html

On the other hand, if you want to have support, there is a contact telephone number, 910 920 931.

Another option to contact support would be to open a ticket through the following link:

https://service.gigaset.com/es/support/tickets/new

 

 

Technical verification:

March 2022

The Gigaset GL390 phone is a terminal designed for the elderly thanks to simplified functionality that offers only the most necessary features.

When opening the phone box for the first time, we see that it contains the device itself, a fixed charging station, a charging cable that can be connected to the phone or to the station, the instruction manual and the separate battery.

The first aspect that we have found when interacting with the terminal is, some difficulty when trying to open the back cover of the phone to place the SIM card and the battery. This is due to the fact that some force is necessary and also because the design of the opening slot does not facilitate the process.

 

Buttons and physical appearance

The phone features an alphanumeric keypad with large, high-contrast, backlit keys. It is also important to note the separation between most of the buttons, except for two keys (labels 1 and 2) in which their function changes depending on whether they are pressed on the top or bottom of them. 

These two keys have the drawback that they share the function of interacting through the menus, if the upper part is pressed, and of picking up (label 1) or hanging up/turning on (label 2) the telephone if the lower part is pressed. The first button is located on the left side of the phone just above the alphanumeric keyboard and the second at the same height but on the right side. 

Image of the view near the buttons of the Gigaset GL390. In addition, there are two labels pointing to the buttons that have two functions depending on where they are pressed. The first button mentioned, the off-hook button, is the second button in the column of keys from the left. While, the other button is located at the same height but in the column of keys on the right.

However, to clarify possible problems, both buttons have a very intuitive visual separation thanks to the use of colors to delimit where it is necessary to press. On the one hand, for the first button there is the green color to pick up and on the other, red to hang up.

As for specific buttons designed to facilitate the use of the phone for the elderly, we have three direct dial keys on the front and an SOS button on the back. In addition, on the side we have a button to turn the flashlight on or off and another button to lock or unlock the keyboard and thus avoid unwanted keystrokes when carrying the phone in your bag or pocket.

 

Menu and texts

The format of the menu is in the form of a vertical list. The font size is large and the titles of the sections and the chosen icons allow us to identify most of the menu sections. However, some people may be confused by the icons chosen for the multimedia and extras sections, as they are not very representative of the features they contain.

On the other hand, although the first impression may be that the menu is intuitive, this vision changes when trying to carry out some operations and when opening some of the sub-menus. This is because some sub-section titles are too generic and not very intuitive, especially in the settings section. Also, some operations can be a bit confusing if you haven't read the entire manual beforehand. Other negative aspects of the operation of the menu is that not all the operations are saved in the phone by carrying out the same procedure and also, since the terminal does not have a volume button, it is necessary to carry out many operations to configure the levels.

Front view image of the Gigaset GL390 showing an example of the menu. You can see the icon in the Settings section.

 

SOS button

The mobile has an orange SOS button which can be found on the back of the phone.

This phone functionality allows you to save up to five contacts or phone numbers. Once the button is pressed, one saved number is dialed after another until someone answers for as long as necessary and the "hands-free" functionality is activated. There is also the possibility of configuring it to send personalized SMS instead of calls. In addition to dialing and sending SMS, it also sounds an alarm tone to try to attract the attention of people around you.

The configuration of the SOS button is simple since it has a dedicated section in the main menu, making access quite easy.

Image showing the configuration menu of the SOS menu

 

speed dial buttons

As mentioned before, the Gigaset GL390 has three speed dial keys, buttons A, B and C. For its operation, it is only necessary to keep the key pressed until the desired contact is dialed.

Compared to the SOS button, these buttons do not have their own section in the menu. To access its configuration it is necessary to access the settings first, and press the direct call keys section. An inconvenience that has been seen is the fact that, since the name is so long, the entire name does not appear on the screen and it can create confusion when accessing its configuration.

 

Calls and SMS

The sound quality is good and the maximum volume is acceptable. As there is no side volume button, its levels can be configured from the device settings or from the call options menu that appears on the screen every time a call is made. One drawback of this menu is that the option to modify the volume is at the end of the list of possible options, which can cause some difficulty in carrying out the process since it is not visible to the naked eye.

In the options menu during the call, you can activate the hands-free mode using the loudspeaker on the back of the terminal.

An improvable aspect that has been noticed during the tests carried out is the time it takes from when a number has been dialed until the other phone receives the call. This time is somewhat higher than other phones that have been tested.

Sending SMS with this phone is simple and it is notified correctly both on the screen and by sound.

 

Connectivity

The phone is dual SIM, that is, there are slots to place 2 different SIM cards. This aspect can come in handy in the case of wanting to use SIM from different operators or use an additional SIM for when we travel to other places.

On the other hand, the terminal does not have connectivity via WiFi or mobile data or Bluetooth.

Rear SIM and SD slots

 

Camera

The phone has a 0,3 Megapixel camera, a relatively low quality but sufficient for a device with these characteristics. In addition, within the different functionalities of the camera, it has the possibility of zooming or applying visual filters. On the other hand, it only allows you to take photos, but not record videos.

The operation of the camera is simple in itself, although there is no indication of which key to press to take photos or zoom on the screen itself or the manual that comes in the box. In the case of this device, to take photos it is necessary to press the number 5 and to zoom press the navigation keys.

 

Manual

The phone includes a printed manual in three languages ​​that briefly explains some of the most basic features of the terminal. The functionalities that are not explained are the multimedia ones, such as the use of the camera or the radio.

The font size of the explanations within the manual is small and that of the safety recommendations is even larger. However, one positive aspect is the use of icons that represent the keys for prompts.

Furthermore, both this manual and a longer one are available on the manufacturer's website as mentioned above. In case you want more information, it is recommended to read the complete version of the manual since it includes all the operations that can be carried out by the practitioner.

Image of the manual that came with the handset open to a sample page.

 

FM radio and audio playback

An important aspect to highlight is the lack of a headphone jack type audio output.

However, this does not mean that the radio can be heard well through the loudspeaker and that the tuning is correct during the tests carried out. On the other hand, a negative aspect of the radio is the small size of the icons that appear on the screen that indicate which buttons to press to use it. Another problem that has been found, which is very recurrent in this type of model, is that it is somewhat complex to turn it off and modify the volume because it is necessary to re-enter the radio menu and press the corresponding buttons.

The terminal's audio player has the same problems as the radio and, since there is no volume button of its own, the level of both is controlled with the * and # keys.

The phone also includes the ability to record audio via microphone and store it using an external SD card. 

Image showing the radio menu.

 

Charging base

The phone comes with a micro USB charger and a fixed charging station. This charging base has a single position and has a good fit for the terminal. In addition, to make sure that the phone has been placed correctly and that it is charging, make sure that the text “charger connected” appears on the screen and that a confirmation signal sounds.

Image showing the phone resting on the charging base.

 

Battery

The battery has a capacity of 800 mAh and according to the manufacturer, this means that the autonomy of the phone is 550 hours on standby, 10 hours on calls or up to 8 hours on multimedia.

 

Additional storage

The phone has the possibility of including additional storage via SD card up to 32 GB. This card is necessary to record audio and can be set so that the pictures taken are stored on it.

 

Flashlight, calendar, alarm, calculator and magnifying glass

All these features are accessible from the extras section except the magnifying glass and the flashlight.

The flashlight light is sufficient and can be easily activated by an external button.

The magnifying glass, although this specific function does not exist, its operation can be simulated by using the camera's zoom. Although the idea may be fine in some specific case, since the camera does not have a high quality, it is not recommended to use the phone for that.

The use of the calendar and the alarm are very intuitive. Thanks to the numeric keypad you can program events on the calendar and enter alarms. 

 

Games

The phone does not have the ability to download games of any kind.

 

Affordability

The text size of the phone is large and the contrast of the words is correct, but these options cannot be changed in any way.

A positive point of the Gigaset GL390 compared to other similar terminals are the voice announcement options that it includes. These prompts read the numbers being dialed and the phone number of incoming calls by voice. However, there are times when the reader of the numbers being dialed deactivates itself. Also, in case a contact that we have saved is calling us, it reads the phone number and not the name of the contact.

The phone is compatible with hearing aids.

 

Conclusions

The Gigaset GL390 mobile phone is a low-cost model that has a series of very interesting features for the elderly. It is a terminal with a simple numeric keypad that is easy to identify thanks to the size of the keys and their good contrast. In addition, it has speed dial keys that make it quite easy to use. Other features included in the phone such as the SOS button, the hands-free function, the FM radio or the charging base reinforce the terminal as a possible option.

Generally speaking, the most basic phone functions are easy to perform. However, this facility can be complicated when trying to configure some aspects of the phone or use some extra functions and it is necessary to open some submenus.

One property of the Gigaset GL390 that may work against it is the fact that the screen size is somewhat smaller than similar phones.

Finally, it should be noted that, although it is a good purchase option, the maximum volume of the phone's speaker and ringtone is somewhat lower than that of other similar terminals. Therefore, if you have hearing difficulties, it may not be so recommended.

 

Highlights

  • The size of the buttons is large and most of them are independent.
  • It includes a very easy to recognize SOS button and very reliable operation.
  • Speed ​​dial buttons make it quite easy to use.
  • The various voice prompt functions.
  • The base charges in a single position, easy fit and sound alerts to ensure that the phone is charging.

Improvement points

  • The font size is not configurable.
  • There is no side button to control the volume. In addition, in the different volume settings of the phone we find different methods to level it.
  • The voice reader of numbers when dialing a phone number can be disabled by itself.
  • There is no Jack connector to listen to the radio or audio with headphones.
  • The maximum volume level offered by the phone should be higher as it is not at the level of other similar models.
  • There is a time delay between when the number is dialed until the other phone receives the call

 

 

 

  • Design and manufacturing: 4 5 on.
    4
    This section refers to the physical aspects and details of the manufacturing of the technological product
  • User experience: 3 5 on.
    3
    This criterion is linked to the user's assessment when relating to the technical product or application.
  • Technical benefits: 3 5 on.
    3
    Description of the quality of the technical specifications of the technological solution
  • Accessibility: 4 5 on.
    4
    It is the degree to which people can use or access a product, technological solution or service, regardless of their technical, cognitive or physical abilities

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