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product analyzed

Swissvoice S510-M

Overall rating:

 5/5

Technology:

Applications and software, Smartphone and Tablet

Needs:

Aging, Vulnerability

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What does it consist of:

Swissvoice is a smartphone with simplified user interface. It is an innovative, easy-to-use and high-quality device.

Includes a charging cable that's easy to use with one hand, both at home and on the go, and connects on its own, thanks to a magnetic tip. It is prepared for people with visual and hearing difficulties. Its “Simple Smartphone” mode adapts all the phone's applications to these users.

It contains, on the back of the device, an SOS key that allows you to make calls to predefined emergency contacts, including the automatic sending of a message with the GPS position. Additionally, a Bluetooth bracelet can be incorporated that allows this same functionality to be implemented through a portable device suitable for everyday tasks such as using the bathroom.

Weight and measurements

Dimensions: 148 x 70 x 11 mm – Weight: 166g

Screen size 12,7cm

Technical Specifications

Bluetooth 5.0 / WIFI 2.4 and 5GHz compatible with Android 12GB
Talk time: up to 12h / Standby time: up to 350h
2 micro SIM card slots – Supports SD cards (up to 64GB)
USB Type-C Magnetic Cable with USB Power Socket
2GB RAM – 16GB flash memory
8,0MP camera and 5MP selfies
Hearing aid compatible (M4/T4)
Menu languages: EN, FR, ES, PT, DE, NL, IT, SE, DK, NO, FI, RU, AR, IN, CN, CZ, GR, IL

Forms of acquisition:

The phone can be purchased through Amazon. From its own official website, the direct link is offered to proceed with your purchase:

https://www.amazon.es/swissvoice-Smartphone-Personas-Mayores-magn%C3%A9tico/dp/B0CKWDJ3XK/ref=sr_1_3?__mk_es_ES=%C3%85M%C3%85%C5%BD%C3%95%C3%91&crid=3JPT45HRUT1NU&keywords=swissvoice+s510&qid=1698392990&sprefix=swissvoice+s510%2Caps%2C96&sr=8-3&ufe=app_do

The price of the Swissvoice S510-M during the date on which its analysis was carried out, January 2024, is 180 euros. If you want to include the case, the final price would be 189,99 euros. The Bluetooth bracelet, optional for this device, is available for 24,99 euros.

On the other hand, in case more information about the device is required, the link to the official store is available: https://www.swissvoice.net/es/producto/s510-m

From the official website, an explanatory video is provided of the functions performed by the device, as well as all the tools available to the user. https://www.youtube.com/watch?v=k-RfWKKfzzU

Warranty and support

Information about Swissvoice warranty conditions can be found in the specific manuals of each device. These manuals come in physical format with each product and can be found in PDF format on the manufacturer's official website, through the following link: https://www.swissvoice.net/sites/swissvoice.net/files/product/2002/files/swissvoice-user-guidesm510es.pdf

The repository that includes the documentation of all the manufacturer's devices is available at the following link:

https://www.swissvoice.net/es/documentacion

On the other hand, Swisvoice offers two ways to contact its customer service in Spain.

The first possibility would be by phone call to the contact number provided on their website, 902 63 62 96. The other possible way would be, by contacting the following email,

spain-support@atlinks.com

In accordance with the latest modification of the General Law for the Defense of Consumers and Users, in force since January 1, 2022, this device has a 3-year warranty.

Technical assessment:

Author: Cristina Mexía Belda

Date: January 2024

Buttons and physical appearance

The phone has three physical buttons on the bottom of the device. The first, located on the left side of the device, is a task manager. The phone will offer the option to disable it. The center button redirects from any screen to the home page. Finally, the button on the right allows you to go back.

In addition, it contains a button on the right side to turn on a flashlight located on the upper edge of the device and sound volume adjustment buttons on the left side.

On the back of the device, An SOS key is included. The user can automatically call a helper and send them a message with the GPS location. The message can also be sent to five additional numbers. Once pressed, a countdown begins visible on the screen and the emergency sound is activated. If the user does not cancel the call within the next 10 seconds, it will be placed automatically.

The device does not allow downward scrolling and, through a navigation menu, it is possible to access different screens, using slow clicks on the touch keys, so as to avoid errors. The user will have four click duration options depending on their dexterity and mobility.

Manual

The phone includes a printed manual in several languages that explains the contents of the box, how to start the device and a detailed description of the terminal's functionalities. Includes images and different graphic elements of all the instructions provided.

As mentioned above, this manual is available in PDF format on the manufacturer's official website, in addition to tutorial videos and images of the device and its functionalities.

From the official website of its main distributor, Amazon, the technical specifications are also available, as well as the ratings of its users.

Home Screen

This device has two operating modes, “Simple Smartphone”, which corresponds to the adapted user interface and “Android”, corresponding to a standard interface. Once “Simple Smartphone” mode is selected, the phone will reboot. It is possible to return to “Android” mode from the “Tools” section.

The main screen has a menu of options, including: “Call”, “Messages”, “Photographs” or “Agenda”, among others. It is simple, intuitive and has a very careful and homogeneous aesthetic. It includes representative icons that make it easy to identify each functionality. In order to carry out scroll and access all the menu options, the screen contains an arrow at the bottom, which the user must press for a long time, according to the previously established keystroke configuration.

At the top, the user has the time, battery level and sound control. In addition, the most frequent contacts are included, so that it is possible to make direct calls by clicking on the icon of said contact.

Using the physical button located at the bottom of the screen it is possible to access this menu from any application.

Calls and SMS

In the “Calls” section, the user will have the following options:

Dial the contact number: an adapted numeric keypad will open, with large keys and voice synthesis every time a number is dialed. From this page, you can directly make the call.
Contact list: the user will then have all the contacts stored in their phonebook available. You can call them by clicking on their contact.
Add a new contact: to do this, a name and phone number will be requested, as well as an optional email.
Find contact: In this case, a common keyboard will open and the screen orientation will be changed. The keyboard is presented with the same dimensions as in a common terminal and the long press is not respected.
Voice Search: Pressing this button opens a pop-up window with the message, “Say the name of the requested contact.” At this point, the device is already collecting the information that the user is transmitting by voice. This functionality simplifies the calling process for the user.
“Check balance”, “Never out of balance”, “Bank recharge”: these features are available in the contact list. The user will have the option to call the number and make any queries they require. The answering machine is also available in this same list.

The sound quality in calls is good and the maximum volume acceptable. It is possible to adjust the volume using the buttons available on the left side. The ringer can be adjusted up to 85 dB with a vibration option so you never miss a call. Additionally, the S510-M is compatible with M4/T4 hearing aids.

When you make the call, the contact's image will be displayed on the screen in a large size, as well as a button to put the call on speakerphone, the option to access the keyboard and a button to hang up.

In the “Messages” section, the user can read the messages. The user can access them by reading them or through voice by pressing the “Voice” button at the bottom. If there are no messages to read, this option will not be presented. However, the user will be able to access the message history through “Old messages”. Finally, the “Write message” functionality is presented. By pressing it, the contact book will open. Once one of them is selected, you are given the option to open the keyboard horizontally or select one of the predefined messages ("I'm fine", "Please call me" or "Thank you", among others).

Camera and image gallery

Once the user has accessed “Photographs”, they will have the option to view their photos or use the camera. In this case, the usability of the device is also facilitated, through buttons such as “Record” or “Capture”.

When taking a photo, a three-second on-screen countdown is set. Once said image is taken, the user has the options to save it or discard it.

WhatsApp

The WhatsApp application on the terminal is completely adapted to the user. Five large touch keys are presented to access its functionalities:

“Write message”: changes the orientation of the screen, so that a horizontal keyboard is presented that allows the user to write any message. Once sent, a confirmation message appears on the screen, thus simplifying the process.
“Video call”: asks the user to select a contact to make a video call.
"Voice call".
“Voice message”: voice message dictation for greater ease.
“WhatsApp app”: allows direct access to the standard WhatsApp interface.

All messages received through the application will be available in “Messages”, where the user can read them or activate voice synthesis for this.

Settings and configuration

The settings section allows you to make any modifications regarding permissions, speed dialing, screen and sound settings, Bluetooth or initial settings. Within the “Settings” section, we find “Advanced settings”. In this case, the interface elements are not tailored to the user in the same way (long presses or large buttons are not included), so the user may need help accessing them.

The option to install a mobile application for medicine reminders is even offered.

Mobile apps

The device allows the installation of a wide variety of mobile applications, including calculator, watch or all types of entertainment applications. In the “Applications” section, the user will have a selection of applications that can be downloaded directly (the user is redirected to Google Play through the link).

In the “Leisure” section, the user already has three options: “Weather”, “Games” and “Radio”. In the case of the radio, five stations are already configured.

Help and Support

The phone includes a help and support section where the user can share their screen with a family member or friend for help. This person will be able to see the problem on their own mobile phone. In addition, a list is offered with common help topics, such as “Make calls”, “Messages” or “Initial configuration”, among others. Once the user has accessed any of these topics, an instruction manual will be presented with all the necessary explanations in steps.

Bracelet S/M510 Bracelet

It consists of a Bluetooth bracelet, very practical to wear as a bracelet or around the neck and that can be used to make an emergency call to a family member and send them a message with the GPS location. Its installation is simple, you only need to press and hold until the phone recognizes this device, as indicated in the instructions on the bracelet.

From the phone settings, the user can include up to five contacts of family or friends to whom the message will be sent in case of emergency.

This bracelet is not submersible, but it is splash resistant, so it can be used in everyday activities such as the shower.

Usability and accessibility

The phone has a simple and intuitive interface. As mentioned above, the menu works without scrolling, using slow presses on the large touch keys. You can choose between 4 pulsation levels depending on the user's dexterity, to avoid errors. The vibration and blue color of the keys each time they are pressed confirm that they are being used correctly.

Thanks to the magnetic USB-C cable, charging is really easy and safe, it can be inserted even with one hand, as it is attracted directly by the magnetic USB-C tip. The magnetic cable allows you to use your smartphone while charging.

Accessibility for people with reduced or no visibility

The Swissvoice S510-M does not have the possibility of increasing the font size. However, the dimensions of the text are relatively large and the contrast with the screen correct.

Visual support is offered in all elements contained in the interface. However, other non-visual alternatives are always presented to access the information. Any functionality allows voice synthesis, such as dialing phone numbers.

Accessibility for people with hearing difficulties

The phone has features designed for users with hearing difficulties. Among them, it has a very loud timbre (up to 85 dB) or compatibility with M4/T4 hearing aids, which implies that the device has the ability to operate without producing interference with hearing aids with acoustic coupling.

Accessibility for people with cognitive difficulties

The language used is basic, it does not present complexity. This phone stands out for its simplified and well-organized interface, so it would not be a problem for this group.

In addition, the manual explains all the features of the terminal in an easy to understand way.

Accessibility for people with reduced mobility

It is an easy-to-use Smartphone for people with reduced mobility, as it has a magnetic charging base and a cord that, tied to the device, allows it to be worn as a bracelet or necklace.

Conclusions

El Swissvoice S510-M fully meets the purpose, thus offering all the functionalities of a common Smartphone adapted to the daily needs of older people and users with different difficulties.

It is possible to highlight various features that this device offers:

It adapts all the functionalities of the WhatsApp application, simplifying the sending and receiving of messages, voice messages and video calls.
It presents a neat, intuitive and very simple interface, so that it can be used by users with different needs. All interface elements are adapted and offer alternatives to ensure that the information correctly reaches the end user.
It presents all the possibilities of a standard phone in an adapted way, allowing the user to access all applications without losing functionality.
It presents a wide range of possibilities in terms of device configuration.
The user manual, as well as the acquisition of the device and all the help and support tools are easy to acquire for the user.
It includes two very precise and well-designed SOS tools, offering greater peace of mind for both the user and the family.

Improvement points

Greater keyboard adaptation. Simplify and increase your characters.
Improved camera and video quality.

Design and manufacturing:

 5/5

This section refers to the physical aspects and details of the manufacturing of the technological product

Technical benefits:

 5/5

Description of the quality of the technical specifications of the technological solution

User experience:

 5/5

This criterion is linked to the user's assessment when relating to the technical product or application.

Accessibility:

 5/5

It is the degree to which people can use or access a product, technological solution or service, regardless of their technical, cognitive or physical abilities

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product analyzed

Swissvoice S510-M

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App Let's take care of ourselves

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What does it consist of:

Forms of acquisition:

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Are you interested in us doing a more in-depth analysis of this product?

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